Regardless of your business, customer retention is key if you wish to succeed and grow exponentially. It is a known fact that if you want to build brand loyalty, you must satisfy customers. You have to make sure you do what your customers want you to so that they stick with you for long and through thick and thin. In this guide, Jay Holstine takes you through the most common customer complaints in the retail industry.
Common Customer Complaints in Retail by Jay Holstine
Here are a few of the most common customer complaints in the retail industry.
Long Waiting Times
In the day and age that we live in, no one has extra time on hand. If customers have to stand in queues waiting too long, they end up getting extra frustrated. Having said that, they are only exclusive to brick-and-mortar stores. If customers wait too long, they consider switching to other alternative stores. Too much waiting can make customer satisfaction go down exponentially. Having said that, this is not always controllable in most situations.
